We offer zero-worries support on all forensic soft- and hardware products we sell and help you find the right equipment and workflow you need in order to be successful.
Any troubles with the software you bought with us? The Arina technical professionals offer direct support in English and German for all products we sell.
We offer two different support levels: Arina Standard & Arina Premium Support. See the comparison of the levels in our Arina Support Services brochure.
Our service team of experienced Forensic System Engineers supports you directly via phone or e-mail during office hours (08:00 am to 12:00 noon and 02:00 to 05:00 pm CE(S)T) at email@example.com. If you are calling from Switzerland you can also reach us under the following number: +41 58 510 63 51. All others can contact us under +49 8221 968 30 31.
Our Professional Services Packages cover customer-specific needs regarding software installation, configuration, technical documentations etc. as well as online/on-site consulting.
Are you looking to effectively develop your IT forensics infrastructure and processes, but are lacking in time, experience or expertise? We will be happy to help you and ensure that your IT forensics architecture optimally supports your business in the future. Our key strengths are workflow analyses, their optimization and the automation of your operating procedures with specialized software products.
Discover our Professional Services now!
Thanks to our many years of experience and our broad portfolio, we are perfectly equipped to recognize your individual needs and provide you with the best possible solution for any given situation. Therefore, we know exactly which hardware matches a particular software best.
We work out holistic solutions combining several products that complement each other perfectly. We know the Digital Forensics’ market with all its diverse products and are able to see the big picture at any time.
We are ready to help you to systematically launch your IT projects and administer the coordination with suppliers for you. We also organize and supervise your proofs of concept (POCs). We will bring you one step closer to your goal.
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From Arina, you can purchase software licenses from various companies all over the world. With so many different licenses, it is sometimes difficult to keep track on when they expire and to know their exact renewal terms.
We maintain a database with all licenses for you, from which an extract is possible at any time. The services we offer include:
- Early reminder of when your licenses are about to expire so that you can carefully plan their renewal
- Synchronization of multiple expiration dates to a single date to keep efforts to a minimum
- Pricing overviews for your budget planning
- Issue of temporary test licenses
- Mediation between customers and partners in case of questions and disagreements about license models and their price
What our customers think about us
«We have been working with Arina AG for over 15 years – to our full satisfaction. Both the professionalism of the Arina team and their services have greatly contributed to the development of the Geneva Police Computer Crime Brigade. Whether it is to facilitate the procedures of acquisition, to renew software licenses or to obtain hardware, we have always been able to count on their responsiveness and support.»